Allerdale Borough Council will be making a number of changes to its services over the Easter weekend.
Customer services
The council’s customer services team will be contactable through 0303 123 1702 and the web chat function on www.allerdale.gov.uk until 5pm on Thursday (9th April). The customer service department will then be closed over the weekend and reopen at 8.45am on Tuesday 14th April.
All customer contact centres/area offices will remain closed for face-to-face queries and appointments.
Customers can still report issues, such as fly-tipping, missed bin collections and dog mess, through the council’s ‘Report It’ section on the website and the myAllerdale mobile app (available on Apple and Android devices). Bin collection calendars can also be viewed online by going to: https://www.allerdale.gov.uk/en/bincollections/
People wanting to apply for one of the Government’s business support schemes will still be able to over the weekend at https://www.allerdale.gov.uk/en/coronavirus/coronavirus-business-grants-claims/
Emergency support
If you need to contact the council out of hours, in an emergency, for something like homelessness support, please call 0303 123 1702.
There is also an emergency support service for people at high risk of becoming seriously ill, as a result of COVID-19, and who do not have support available from friends, family or neighbours. The emergency telephone support line, operated by Cumbria County Council, is 0800 783 1966 or email a request for help to: [email protected] – this service is being operated between 10am and 2pm over the bank holiday weekend (Friday to Monday inclusive).
